Privacy Policy

This Privacy Policy explains how Arctic HVAC & Commercial Refrigeration Repair (“we”, “us”) collects, uses and protects personal information when you visit this website, call or text us, or request service. It is written to comply with the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Information we collect

Information you give us: your name, phone number, email address, ZIP code or service address, the service you need, and anything you write in a message, text or photo you send us.

Information collected automatically: IP address, browser and device type, pages visited, referring website, and the date and time of your visit.

Phone and text records: when you call or text us, our phone provider records your number, the time and duration of the call, and the content of text messages.

How we use your information

We use your information to respond to your request, schedule and perform service, send estimates and invoices, send appointment reminders and service updates, provide customer support, improve our website and services, prevent fraud and comply with the law.

Text messages (SMS)

If you text us or submit a request with your phone number, you agree that we may text you about your service request, appointments and estimates. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts or HELP for help. We do not send marketing texts without your separate consent, and we never share or sell your phone number or SMS consent to third parties for their marketing.

Cookies and analytics

We may use analytics tools such as Google Analytics to understand how visitors use our website. These tools may use cookies and collect device, browser and usage information. You can block cookies in your browser settings.

How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only with service providers that help us run the business (such as form processing, phone and SMS, scheduling, payment processing, website hosting and analytics), who may use it only to provide services to us; when required by law or to protect our rights; or in connection with a sale or reorganization of the business.

How long we keep information

We keep service records for as long as needed to provide service, honor warranties, and meet tax, licensing and legal obligations, and then delete or anonymize them.

Your California privacy rights

If you are a California resident, you have the right to know what personal information we collect and how we use it; to request a copy of your information; to request correction or deletion of your information; to opt out of the sale or sharing of your information (we do not sell or share it); to limit the use of sensitive personal information (we do not collect it for that purpose); and not to be discriminated against for exercising these rights.

To make a request, contact us by phone or text at +1 (818) 232-7627 or by email at arctichvacusa@gmail.com. We will verify your request by confirming information we already have, and respond within 45 days. You may use an authorized agent to make a request on your behalf.

Children

Our website and services are not directed to children under 16, and we do not knowingly collect their personal information.

Security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

Arctic HVAC & Commercial Refrigeration Repair, Calabasas, California. Contact us by phone or text at +1 (818) 232-7627 or by email at arctichvacusa@gmail.com.