Evaporator & defrost
Fan motors, defrost heaters and timers, drain line heaters and iced coils.
Walk-In Coolers & Freezers
Walk-in warming up?
We’re on it.
Repair and maintenance for walk-in coolers and freezers in restaurants, markets, bakeries, bars and warehouses.
Every degree counts.
When a walk-in rises above safe temperature, you are losing product and risking a health inspection. We diagnose the cause on the first visit and carry common parts for walk-in systems on the truck.
- Box not holding temperature
- Iced-up evaporator coil
- Water leaking or ice on the floor
- Compressor short cycling or not starting
- Door gaskets, heaters, hinges & closers
- Temperature controls & alarms
What we fix.
Diagnosis, repair, replacement and tune-ups — handled by one team.
Condensing units
Compressors, contactors, capacitors, fan motors and condenser coil cleaning.
Refrigerant leaks
Leak detection, repair and recharge by EPA-certified technicians.
Doors & seals
Gaskets, door heaters, strip curtains, hinges and self-closers.
Walk-in freezers
Freezer defrost cycles, floor heaters and frozen drain lines.
Preventive maintenance
Quarterly coil cleaning and checks that catch failures before a busy weekend.
Before you call: five quick checks
1. The door. Make sure it closes fully on its own and the gasket seals all the way around. A torn gasket or a door left ajar is one of the most common reasons a walk-in cannot hold temperature.
2. The evaporator. Look at the coil inside the box. If it is covered in ice, airflow is blocked. This usually points to a defrost problem, a failed fan motor or low refrigerant.
3. The evaporator fans. They should be running. If they are stopped while the door is closed, the cold air is not circulating.
4. The condensing unit. Outside or on the roof, check that the fan spins and the coil is not packed with dust or grease. A dirty condenser makes the compressor overheat.
5. Breakers and the thermostat. Confirm nothing has tripped and the setpoint has not been changed.
If the box is still warming, move product to another cooler and call us. Under the FDA Food Code, cold-held food should stay at 41°F or below, so time matters.
Repair or replace?
Most walk-in problems are repairs: fan motors, defrost timers and heaters, controls, expansion valves, gaskets and refrigerant leaks. Replacing the condensing unit usually makes sense only when the compressor has failed on an older system, or when the system uses a refrigerant that is being phased out and repairs keep adding up. We give you both prices so you can decide.
Simple from start to finish.
Call, text or book online
Reach a real person. Tell us what’s happening and we’ll schedule the earliest available slot.
Upfront diagnosis
A certified technician inspects the system and explains the problem in plain language.
Clear, flat-rate quote
You approve the price before any work begins. No surprises on the invoice.
Fixed and tested
We repair, test performance and clean up — then walk you through what we did.
Why Arctic.
The service you’d expect from a great product company — fast, transparent and built to last.
Same-day service
Most calls are scheduled the same day. Restaurant and grocery emergencies are moved to the front of the line.
Upfront pricing
A clear quote before we start. The price we quote is the price you pay.
Licensed & insured
EPA-certified technicians trained on residential HVAC and commercial refrigeration equipment.
All major brands
Carrier, Trane, Lennox, Goodman, Rheem, Daikin, Mitsubishi, True, Traulsen, Hoshizaki, Manitowoc and more.
Fixed right the first time
Well-stocked service vans mean fewer return visits and less downtime.
Energy-smart solutions
High-efficiency equipment and heat pumps that lower monthly utility bills.
Questions? Answers.
Why is my walk-in cooler not getting cold?
The most common causes are a door that does not seal, an iced evaporator coil, a stopped evaporator fan, a dirty condenser coil or low refrigerant from a leak. Check the door and the coil first, then call us if the temperature keeps rising.
What temperature should a walk-in cooler be?
Most food-service walk-in coolers are set between 35°F and 38°F so food stays at or below 41°F, the limit for cold holding under the FDA Food Code. Walk-in freezers are usually set at 0°F or below.
Why is there ice on my walk-in evaporator?
Ice buildup usually means the defrost system is not working, an evaporator fan has failed, the door is letting in humid air or the system is low on refrigerant. Turning the unit off to melt the ice is only temporary; the cause needs to be fixed.
Do you offer emergency walk-in repair?
Yes. Walk-in and freezer failures are treated as priority calls. Call +1 (818) 232-7626 and tell us what you see on the coil and the thermostat.
Need it fixed today?
Call now or send us a message — we’ll get a technician on the way.